Reporting a Problem with an Item or Shipping Damage

In the unlikely event that an item you order is delivered not meeting your expectations as stated in both our buyer protection policy and natural materials policy, we guarantee to work with you to make the situation right. Please make sure you inspect your item immediately upon delivery and contact us within 7 days of your delivery arriving to report any issues.

How to Report an Issue?

All Issues

In most cases you will be asked to sign for the delivery of your item. Always inspect the condition of your item before signing for the delivery. If there are problems with the item upon inspection of your item make sure you note these issues on the shipping providers official paperwork.

Make sure you keep all of your packaging and shipping documents for a reasonable period.

Please contact us as soon as possible (and within 7 days of delivery) to report an issues with your item.

Provide clear images of your item as a whole and the areas which you are concerned about. This allows us to consider your issue in the most efficient possible way.

Item's Damaged in Transit

If your item appears to have been damaged in transit, please make a note of the specific areas which have been damaged. Also please take a picture of the packaging of your item so we can see the areas which have been damaged.

Contact us as soon as possible (and within 7 days of delivery) to report an issues with your item this allows us to assess the extent of the damage to your item and decide whether it is best to repair, restore or refund your item.

Item Not as Described

If you receive an item which is not as described on the item page on the site. Please follow the instructions above under the subtitle all issues. Please contact us as soon as possible (and within 7 days of delivery).

Wrong Item Delivered

If you have been shipped the wrong item, contact us immediately. And we will make sure the item you purchased get to you.

Didn't Receive the Item you Purchased?

If you believe your item has been lost in transit contact us and we will investigate the whereabouts of your item and find a solution for you.