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We want you to be satisfied with any item you purchase on Prestige Edition. If you have an issue or there's a discrepancy with your item, we promise to work with you to reach a resolution.
Items must be purchased through our secure checkout. They must display significant discrepancies to the items description, appear damaged in transit, or never have arrived. Additionally, you must report the issue within 7 days of the delivery date. Variation in Natural Materials will not qualify for buyer protection. Please view our Natural Materials policy.
If you receive an item that doesn't meet your expectations contact us within the specified timeframe. When reaching out, make sure to include photos of the areas of concern and the item in full, so our specialists can better evaluate the issue and come to a resolution as quickly as possible. Learn more about how to report issues.
If you purchased an item over the phone, or via email, then your item does not qualify for protection.
Contact Customer Support if you want to report an issue after the 7 day period. We ask that you be as prompt as possible, as the 7 days allows us to work with shipping carriers to resolve claims quickly. Please note, if it has been more than 7 days, we may no longer be able to assist you with the issue you have reported.
If you purchase a final sale item, and it was measured and described accurately on the site, the item cannot be returned. Be sure to thoroughly check all item details before purchasing a final sale item.
If you purchase a handmade to order item, and it was measured and described accurately on the site, the item cannot be returned. Be sure to thoroughly check all item details before purchasing an item handmade to order.